Help Managing Your Health

Our personal health services can help you figure out where to focus and how to move forward. You’ll be better prepared for your doctor visits, more confident in your decisions, well-connected to available resources, and better able to take care of yourself and your family.

These personal health services are voluntary, free, and available to all our members. Our registered nurses and licensed clinicians provide one-to-one case management support, while drawing upon a diverse team with expertise in medical care, mental health, and substance use treatment. You connect with one person who gets to know the ‘whole’ you and what’s most important to you—things like returning to work, doing what you love, affording care, or simply feeling better. 

We address all health conditions and health-related issues, tackling the challenges you bring to us, and exploring other areas to ensure you receive the best care possible. We know how the health system works and can help you get the right treatment at the right time. Some common areas where we can help include:

• Addiction - Many Vermonters know someone affected by substance use disorder. If you or a loved one is struggling with addiction, please reach out for help. Our team can connect you to the providers, community, and care you need to achieve and sustain recovery. 
• Cancer Care - Being diagnosed with cancer is a life-changing event—one that affects you physically as well as emotionally. Our team is here to help you and your family during this challenging time.
• Chronic Condition and Disease Management - If you have a long-term health condition, please reach out to us for guidance. Our team helps people with asthma, COPD, diabetes, heart disease, seizures, rheumatoid arthritis, Crohn’s, colitis, and many other conditions understand their benefits and learn how to live well.

  For members with rare conditions, we have specialized support services for you through our partner, Accordant. For more information about Accordant services call (800) 922-8778, option 3. You can also make a referral via our online form.

• End-of-life Care - When facing end of life decisions, it is important to know your options and the available support for you or your loved one.
• Maternity - Better Beginnings^® - Our popular Better Beginnings® program helps expectant moms create the healthiest, happiest start for their babies.
• Mental Health - If you are struggling with anxiety, stress, depression, or other mental health conditions, you’re not alone. Our team can connect you with professionals and resources to help you cope and feel better.
• Transgender Support - Questions about gender affirmation services? Call to be connected to one of our case managers who can provide expert guidance and coordination.

Contact our case management team to learn more

With our personal health services, we customize how we communicate with you. Your dedicated nurse or clinician can work with you by phone, email, text via our mobile app, or most often, a mix of all three — your choice. For more information, contact us!

• Call: (800) 922-8778, option 3
• Message: Use the member resource center to send a secure message to case management

You can also get started by completing our online referral form.

View our informational brochure