COVID-19 Provider Resources

Temporary/Emergency Policies due to COVID-19

The Temporary/Emergency Payment Policy for Waiver of Cost Share for COVID-19 Acute Outpatient Treatment (CPP_31) has been updated to incorporate language allowing zero cost share for office visits for cardiac screening for patient wishing to resume sport activities.  Click here to review updated policy.

COVID-19 Monoclonal Antibody Treatment

Click here for details.

COVID-19 Administration and Vaccine Billing

Click here for details.

Claim Submission for COVID-19 Exposure in the Workplace

Click here for complete details.

Temporary/Emergency Policies due to COVID-19

All temporary/emergency policies and related medical policy created for COVID-19 are extended until July 1, 2021.  Below is the list of policies (with direct links to the policy). Please note, some policies may still reflect the December 31, 2020 end date. We are underway with updating and will get them re-posted shortly.

Federal Employee Program (FEP):

FEP has some interim measures for telehealth, click here for full details.  The FEP changes are in place until further notice.

If you have any questions about the policies, please contact the provider relations team by email at or phone at (888) 449-0443 option 1.

Reminder: Telephone Services

Please remember to let patients know when you will be billing a phone call as an office visit. Billing for a call as an office visit may result a patient owing a cost share, so it is important for patients to understand the situation.

As stated in our Temporary Corporate Payment Policy 24 (Telephone Only Services), the clinician is responsible for:

  1. Obtaining verbal or written consent from the patient (or his/her representative) for the use of the telephone to conduct an "office visit";
  2. Documenting the patient's consent in the medical record;
  3. Advising the patient when a call converts to an "office visit" that will be billed to BCBSVT; and
  4. Respecting when a patient requests a phone call remain just a call and not be documented or billed as an office visit.

The policies are available in a link in the What's New area, on the Provider Resource Center (secure provider site), or by contacting the provider relations team by email at or phone at (888) 449-0443, option 1.