COVID-19 Provider Resources

COVID-19 Monoclonal Antibody Treatment

Click here for details.

COVID-19 Administration and Vaccine Billing

Click here for details.

The Temporary/Emergency Policy for Telephone-Only Services (CPP_24) has been updated.

Click here for a copy.

The Temporary/Emergency Policy on Utilization Management Policy and Procedure expires on Monday, February 8, 2021

Click here for complete details.

Permanent Telemedicine Payment Policy (CPP_03) updated

The policy was updated in December of 2020 (effective January 1, 2021) with the following changes:

  • Deleted 99201
  • Revised the descriptors for 99202, 99203, 99204, 99205, 99211, 99212, 99213, 99214, 99215, 99354, 99355.
  • Added 99417, 99446, 99447, 99448, 99449, 0378T, 0379T, G0508, G0509, D9995, D9996, 90963, 90964, 90965, 90966
  • Added G2250, G2252, G2211, and G2212 as eligible with Medicare primary; added G2251 as not eligible.
  • Moved the “Document precedence” section
  • Updated the references to statutory provisions

The policy is available on the Provider Resource Center under BCBSVT Policies/Payment Policies.  If you need a copy emailed to you, please contact the provider relations team by email at or phone at (888) 449-0443 option 1.

COVID-19 Acute Outpatient Treatment Corporate Medical Policy

The policy is updated and effective January 1, 2021. Click here for the newest version.

Claim Submission for COVID-19 Exposure in the Workplace

Click here for complete details.

Temporary/Emergency Policies due to COVID-19

All temporary/emergency policies and related medical policy created for COVID-19 are extended until July 1, 2021.  Below is the list of policies (with direct links to the policy). Please note, some policies may still reflect the December 31, 2020 end date. We are underway with updating and will get them re-posted shortly.

Federal Employee Program (FEP):

FEP has some interim measures for telehealth, click here for full details.  The FEP changes are in place until further notice.

If you have any questions about the policies, please contact the provider relations team by email at or phone at (888) 449-0443 option 1.

Reminder: Telephone Services

Please remember to let patients know when you will be billing a phone call as an office visit. Billing for a call as an office visit may result a patient owing a cost share, so it is important for patients to understand the situation.

As stated in our Temporary Corporate Payment Policy 24 (Telephone Only Services), the clinician is responsible for:

  1. Obtaining verbal or written consent from the patient (or his/her representative) for the use of the telephone to conduct an "office visit";
  2. Documenting the patient's consent in the medical record;
  3. Advising the patient when a call converts to an "office visit" that will be billed to BCBSVT; and
  4. Respecting when a patient requests a phone call remain just a call and not be documented or billed as an office visit.

The policies are available in a link in the What's New area, on the Provider Resource Center (secure provider site), or by contacting the provider relations team by email at or phone at (888) 449-0443, option 1.