Community is a word we hear frequently. We understand the importance of community, the requirement to belong and uphold, inspire and change. If an engaged community is essential to our wellbeing, storytelling is the vital act that allows us to connect to one another – to form a community. We want to learn about your experience and we want to share our experience with you.
Together we can build a transformed health care system in which every Vermonter has health care coverage, and receives timely, effective, affordable care.
Our Core Values
We are Vermonters. We are your friends and neighbors and we are committed to customer-driven excellence and putting you, our members, first. We focus on the future and respond to community changes and customer needs. Above all, we value and respect one another and are driven by a strong sense of integrity, public responsibility and citizenship.
Climate & Culture Principles
- We put the customer first, leading to a strong organizational orientation toward satisfying the needs of current and potential customers.
- We contribute to a work environment that fosters empowerment and enables employees to think, behave, take action, and control their work and decision making in autonomous ways.
- We constantly enable a perpetual cycle of change and adaptability, leading to innovation and change as market, customer, and stakeholder needs change.
- We operate within a leadership framework that encompasses mechanisms to stimulate measured progress.
- We are committed to a management process of continuous improvement, whereby customer value processes are constantly evaluated and improved in light of their efficiency, effectiveness and flexibility.
Diversity & Inclusion at Blue Cross Blue Shield of Vermont
Blue Cross and Blue Shield of Vermont is committed to creating an inclusive environment where employees respect, appreciate, and value individual differences, both among ourselves and in our communities. We believe our future success is dependent on our ability to effectively service and support the diverse healthcare needs of our members and the people of Vermont.
"One of the enduring strengths of Vermont is the diversity of its people – diversity in ethnic and racial heritages, religious beliefs and cultural influences, as well as in life experiences and perspectives. At Blue Cross and Blue Shield of Vermont we embrace and celebrate the strength of this diversity – not only in the population we serve but among our own employees.
We believe that when we recognize the richness of our differences it helps us understand our common needs and expectations as well. And that makes us better able to take care of each other, and more prepared to provide the kind of personal, caring service that our members both demand and expect."
What We're Doing at BCBSVT
At BCBSVT we always look for ways to support diversity both inside and outside our building. What follows is a list of our current involvement, whether it's programs we sponsor and support or our own initiatives:
- We implement the We CARE training; a service quality education program developed to promote a culture of caring and to improve the skills we must use to create that experience for our members.
- We have an on-going series of internal lunch and learns in which we highlight various cultural groups and issues.
- We are an active member of the Farm Health Task Force; a consortium of medical professionals, agriculture professionals, agency leaders and others concerned with the unique issues of farm health and safety.
- We participate in the Minority Health Advisory Committee of the Vermont Department of Health.
- We strive to ensure supplier diversity. We support small, diverse businesses. We also make an effort to support local Vermont companies and organizations.
- We fully subscribe to the goals of the Vermont Blueprint for Health; a statewide effort to coordinate chronic care services for all Vermonters.
BCBSVT Going Green in Vermont
It’s not easy being green, but that’s not stopping Blue Cross and Blue Shield of Vermont from taking major steps towards increasing the energy efficiency of its Berlin headquarters, as well as encouraging employees to take measures at work to improve the company’s “green” potential.
BCBSVT has teamed with local environmental organizations, including Efficiency Vermont, to offset many of the expenses associated with greener operations. For instance, the company’s heating bills dropped by 30 percent within two years of installing the heat system, and energy efficient lighting upgrades save BCBSVT around 12 percent per month on its electricity bills. Perhaps most impressive is the company’s waste management monthly costs, which dropped by more the 45 percent as the company recycles and composts more and more garbage.
- BCBSVT’s facilities department installed 208 new energy-efficient light ballasts in the Berlin headquarters’ second floor south wing in 2011. These energy-efficient lights are scheduled for installation company-wide in the near future. On most of the floors in Berlin, the light ballasts consist of four fluorescent bulbs. The new, two-bulb ballasts draw less power and could save the company up to 68 percent per light in energy costs
- The BCBSVT facilities department also continued replacing the older, 400-watt parking lot fixtures by installing new energy-efficient lights. BCBSVT partnered with Efficiency Vermont and purchased the 150-watt LED parking area bulbs for much cheaper than the retail rate. These lights, located on sides of the Berlin building, cost $165. Efficiency Vermont is subsidizing $150 of that cost. Facilities replaced 23 of the fixtures in April and plans on installing 17 more next year
- In agreements with Green Mountain Power and EnerNOC, BCBSVT uses its onsite generator during peak energy times, such as hot summer days and snow-making months. GMP alerts BCBSVT to turn on the generator at the Berlin office for three to four hours since it operates at a lower rate per kilowatt. For that convenience, GMP pays BCBSVT a premium that ends up saving the company approximately $20,000 on our electrical bill annually. EnerNOC also gives BCBSVT $1,000 per month to go offline periodically and use our generator. Both measures save BCBSVT around $30,000 per year on its utility bills
- BCBSVT’s ongoing composting program, started in 2006, has resulted in more than 50 tons of material composted, thereby reducing greenhouse gas emissions by an estimated 25,000 gallons. Every two weeks, the Montpelier-based Central Vermont Solid Waste Management District visits the Berlin offices and hauls away truckloads of compostable material. This material is then distributed to local compost facilities.
- The company also actively recycles materials, especially returnable bottles and cans. BCBSVT’s Employee Association gathers the returnable bottles and cans, putting the deposit refund towards in-house events. In 2010, the Employee Association collected $283.30.
- BCBSVT recycles its shredded documents in creative ways, as well. SecurShred helped BCBSVT further cut waste costs another 60 percent by recycling most of the shredded paper for farmers to use as bedding for their animals. At the end of 2011, SecurShred shredded 105,017 pounds of paper.
- BCBSVT actively encourages its employees to carpool to work. Carpooling saves gas, thus cutting the amount employees spend on their fuel costs per month. It also helps reduce greenhouse gas emissions.
- Working with Burlington-based Local Motion, employees have recently learned of creative ways to bike to work. A few employees from the Montpelier-Barre region recently started their alternative commute to Berlin.
- While members once got explanations of benefits (EOBs) EOBs now go to members as monthly statements.
- BCBSVT has made most members’ certificates of coverage, along with other materials, available as online documents. Members are still able to receive a hardcopy of their certificate if they request one. These proposals help cut paper and mailing costs and save our member’s money.
- The company continues switching over its lighting units to LED fixtures, both inside and outside its Berlin headquarters.