Supporting the health and safety of all Vermonters is our priority. During this time, we’re working closely with state officials and following guidance from state and federal agencies like the Vermont Department of Health and the CDC to keep you informed and get you the care you need.
We’ve created this resource center to help answer your questions about COVID-19 and how it affects your coverage and care.
What is COVID-19?
COVID-19, commonly known as the coronavirus, is a respiratory illness that spreads from person to person. The symptoms of the virus include fever, cough and shortness of breath.
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If you or one of your family members has been exposed to or are showing symptoms of COVID-19:
Call your health care provider
To protect yourself and others from the spread of COVID-19, the state of Vermont is asking all Vermonters to stay home and stay safe. Please contact your provider by phone if you need care. Do not visit a hospital unless you are experiencing a life-threatening emergency.
Find a Doctor
If you don’t currently have a health care provider, use our find-a-doctor tool to locate one.
CDC Coronavirus Self-Checker
If you aren’t sure whether to seek help, use the CDC’s Online Coronavirus Self-Checker to check your symptoms and get advice on what to do next.
If you don’t have health coverage at this time, you can enroll now during our special enrollment period for uninsured Vermonters (enrollment ends on April 17th, 2020).
We’ve expa nded our telehealth options so you can connect with your trusted local providers to get the care you need while helping limit the spread of COVID-19.
Expanded telehealth options for visits with your local providers
- You can now use telehealth to see your local provider for preventive care visits (adults and children over two-years of age); mental health services; physical, occupational and speech therapy; applied behavioral analysis, and more.
- Contact your provider’s office for information about the telehealth options they are offering.
Telephone visits for medically necessary care
- Because technology should not be a barrier to care, we are temporarily allowing telephone-only provider visits for Vermonters who cannot access telehealth via audio/visual technologies on an internet-connected device.
24/7 Telemedicine with AmWell
- During COVID-19, we are waiving members’ cost share for urgent medical visits via AmWell
- AmWell services are also available to non-members at a cost of $69/visit (payable by credit card).
Log in to the Member Resource Center or contact customer service at (800) 247-2583 with questions about benefit coverage and cost sharing for these services.
COVID-19 Testing and Treatment
Is COVID-19 testing and treatment covered for members?
Yes. Your health and safety and the safety of all Vermonters is our priority during this time.
If your provider determines that you need to be tested for COVID-19, any care you receive related to this testing is covered at no charge to you. This includes any telephone triage, visits with your provider or urgent care visits and emergency service visits to test for COVID-19.
Effective, April 6, 2020 we are waiving all out-of-pocket costs for members who need in-patient treatment for COVID-19. This change will remain in effect until further notice and we will re-evaluate it every 30 days.
Where can I get tested for COVID-19?
In Vermont, COVID-19 testing is available by referral only.
- If you are concerned about exposure or have symptoms consistent with COVID-19, contact your health care provider by phone.
- Your provider will evaluate your symptoms and level of risk and arrange for testing if necessary.
- Not everyone who has symptoms requires testing.
- Because Vermont’s testing capacity is limited at this time, a referral is necessary to make sure health care resources are available for those who need it most.
Pharmacy Access for Members
If you take prescription medications to maintain your health, we recommend:
- contacting your provider to obtain a 90-day script for maintenance prescription drugs, and
- enrolling in our mail-order prescription drug services to have your prescriptions delivered to your home
This can help ensure you’ll have what you need if you become ill or encounter a temporary shortage or other disruption to access during this time.
Learn more about how to ensure access to your prescription medications during COVID-19, including a list of local Vermont pharmacies making home delivery.
COVID-19 Prevention Tips
According to the CDC, the best way to prevent illness is to avoid being exposed to this virus. There is currently no vaccine to prevent COVID-19.
- Clean your hands often
- Avoid close contact with others
- Stay home if you’re sick
- Cover coughs and sneezes
- Wear a facemask if you are sick
- Clean and disinfect frequently touched surfaces
Have questions about your health plan or benefits?
We are here to support you and help you get the information you need during this time.
You can access your account online anytime when you log in to our Member Resource Center. There, you can view claims and benefit details, send and receive secure messages, get a copy of your ID card, and more.
We are here to help! Call us at (800) 247-2583 to speak with a member of our customer service team.
You can reach us by fax at (866) 764-9653.
Important Notice About Walk-in service and Postal Mail:
For your health—and the health of all Vermonters—we have temporarily closed our physical building. We are unable to provide walk-in or receive postal mail at this time. We will update this notice when our walk-in and mail room services resume.
If You Are Enrolled in a Qualified Health Plan or Medicare Supplemental Plan and Need to Make a Payment:
Send payment to PO Box 105, Brattleboro, VT 05302 or make a payment online.
Sign up to receive coronavirus updates via email or text.
For the most recent information about coronavirus cases, statistics, and related public health notices within our state, visit the Vermont Department of Health’s coronavirus page.
If you're feeling stressed or concerned
It is normal to feel worried or overwhelmed during the coronavirus pandemic, and we're here to help.
Coronavirus resources and assistance are available to all Vermonters by dialing either 2-1-1 or (866) 652-4636.
You can also use the Vermont Health Department’s “Ask a Question” tool.
We’ve compiled some additional tips and resources to help care for your physical and mental health during the coronavirus pandemic.
Watch Out for Scams During COVID-19
As COVID-19 evolves, so too have fraudulent schemes. Please be on the alert for telemarketing, social media and even door-to-door scam requests.