Coronavirus Resource Center

Supporting the health and safety of all Vermonters is our priority. During this time, we’re working closely with state officials and following guidance from state and federal agencies like the Vermont Department of Health and the CDC to keep you informed and get you the care you need.

We’ve created this resource center to help answer your questions about COVID-19 and how it affects your coverage and care.

For a list of frequently asked questions about the COVID-19 vaccine click here.

Questions People Are Asking

1. How much will it cost me to get the COVID-19 vaccine?

Getting the COVID-19 vaccine is free. If you have one of our plans, we will cover the cost of the administration of any of the COVID-19 vaccines. U.S. taxpayer dollars have been used to distribute the vaccine at no cost to Americans. However, providers will be able to charge an administration fee. If you have any questions, please contact our customer service team at (800) 247-2583.

2. When will I be able to get the vaccine?

The Vermont Department of Health (VDH), local Government officials, and other public health experts have a distribution plan. The plan has multiple phases. Currently, the state is in Phase 1A, which includes health care personnel and residents of long-term care facilities.

Vermont plans to use age groupings to determine who can receive the vaccine next. We expect that the next eligible group will be people 75 and older. After this, the plan is to move to 70 and older, 65 and older, etc. In addition, the Vermont Health Department will offer the vaccine to people with certain high-risk health conditions. Many high-risk folks have started to get the vaccine already.

As availability of the vaccine increases and the plan continues to evolve, VDH will expand distribution. For additional information, please review the Vermont Department of Health’s plan.

3. I have specific questions about the safety of the vaccine and what it means for my personal situation. Where can I turn for advice?

You may have additional questions about the COVID-19 vaccine. And while the U.S. vaccine safety system ensures that all vaccines are safe and effective, we understand you may feel uncertain. The Centers for Disease Control (CDC) and the Vermont Department of Health have excellent information to help you navigate your specific situation. In addition to the CDC and VDH, if you’re concerned, please reach out to your provider for guidance.

4. How do I  Say “No” to relatives, friends, and neighbors who want to gather?  

We understand that some folks are more concerned about COVID-19 than others. Some people may feel it is okay to gather, to hug, to not wear a mask, or to social distance. We want to be very clear – doing so puts you and your loved ones at risk. It can overwhelm our local hospitals. It can cost someone their life. So, if you are asked to attend a gathering remember these tips:

  • Recognize your feelings – are you saying yes – or are you inclined to say yes to please the other person? If you answer “yes” or even “maybe” to this question reconsider your response. “No” is completely appropriate. This is a global pandemic. Your friend or neighbor may thank you in the long run.
  • When you say “no thank you” stay positive. Thank your family member or loved one for the invite, let them know you love them and miss them, and make a promise to connect when it is safe to do so again.
  • It is okay to be honest and keep it short – it is okay to say, “I love you, but I’m not attending in-person gatherings right now because of COVID-19. I’m doing this to keep myself and my family well.” 
  • Suggest an alternative way to celebrate together using technology – we know it won’t be the same, but it is better than losing someone you love to this disease.
  • Make plans to spend time outside – as Vermonters, we know there is no such thing as bad weather, just bad gear. So, this year make it a point to embrace the winter season by suiting up and going for a walk.

5. What does Quarantine mean?

If you must travel, then you must quarantine when you return. Quarantine is:

  • Staying at your home or dwelling for 14-days upon arrival or return
  • Wearing masks in the house while under quarantine
  • Using separate bathrooms while under quarantine
  • Eating separately while under quarantine 
  • Checking yourself frequently for symptoms including fever while under quarantine

Quarantine is NOT:

  • Grocery shopping
  • Getting together with friends and neighbors
  • Activities outside the house even if you are wearing a mask

We recognize that people are tired of COVID-19, but fatigue and denial will not make this disease disappear. For more information on quarantine and timelines, please check out our blog by our Senior Medical Director, Kate McIntosh, M.D.

6. How do I locate a doctor if I don’t have one?

If you don’t currently have a health care provider, use our find-a-doctor tool to locate one.

7. How do I decide when to seek care?

If you aren’t sure whether to seek help, use the CDC’s Online Coronavirus Self-Checker to check your symptoms and get advice on what to do next.

If you or one of your family members has been exposed to or are showing symptoms of COVID-19: Call your health care provider.

Please contact your provider by phone if you need care. Do not visit a hospital unless you are experiencing a life-threatening emergency.

8. What options are there for receiving up-to-date information?

For the most recent information about coronavirus cases, statistics, and related public health notices within our state, visit the Vermont Department of Health’s coronavirus page.


For Members: 

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For Providers: 

Get the latest on COVID-19 medical policy updates and more

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For Groups:

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