Coronavirus Update

***To reduce the spread of COVID-19, we’ve temporarily closed our building,
but we’re still here to help! Call us at (800) 247-2583.***

We are committed to ensuring members have access to the care they need during the COVID-19 pandemic. We are removing barriers for providers and patients to deliver safe, efficient and quality care during this unprecedented time. Whether a member is concerned about COVID-19 or a non-urgent medical need, please encourage them to call before heading to their provider’s office.

Current Status from the CDC 

The Center for Disease Control and Prevention (CDC) and the Vermont Department of Health are closely monitoring an outbreak of respiratory illness caused by a novel (new) coronavirus. Coronavirus, or COVID-19, has continued to spread in the U.S. We are following the recommendations of the Vermont Department of Health and the Center for Disease Control.

COVID-19 Testing and Associated Visits

We will cover COVID-19 testing performed by the Centers for Disease Control (CDC), the Vermont Department of Health (VDH), or a laboratory approved by CDC or VDH, with no co-payment, coinsurance, or deductible requirements.

This coverage includes telephone triage, office visits with your provider, or urgent care visits and emergency service visits to test for COVID-19.

Special Enrollment Period

We are opening an emergency COVID-19 special enrollment period starting on March 20, 2020 for the uninsured to enroll in health plan coverage. This special enrollment period is for all qualified health plans offered through the Exchange and will be available through June 15, 2020.

Temporary removal of cost-sharing for key services

We are expanding coverage for telehealth services by waiving the cost-sharing for urgent telemedicine visits with AmWell, our telemedicine provider.

For additional details, see the AmWell section.

We want Vermonters to be prepared, not scared.

We will continue to keep a close watch on the status of the coronavirus outbreak. Sign-up to receive up-to-date text message or emails regarding important information.


Learn more


Additional Resources and Information for Vermonters

For the latest information on the coronavirus, please visit: or the Vermont Department of Health website:

Additional Resources and Information for Providers

For the latest information and up-to-date news regarding our emergency policies, please visit

Health Concerns

If you are concerned that you, or someone you know, may have contracted coronavirus, please contact your provider.