NOTICE: Discrimination is Against the Law
Blue Cross and Blue Shield of Vermont and its affiliate The Vermont Health Plan (TVHP) comply with applicable federal and state civil rights laws and do not discriminate, exclude people or treat them differently on the basis of race, color, national origin, age, disability, gender identity or sex.
Blue Cross and Blue Shield of Vermont provides free aids and services to people with disabilities to communicate effectively with us. We provide, for example, qualified sign language interpreters and written information in other formats (e.g., large print, audio or accessible electronic format).
Blue Cross and Blue Shield of Vermont provides free language services to people whose primary language is not English. We provide, for example, qualified interpreters and information written in other languages. If you need these services, please call (800) 247 2583.
If you would like to file a grievance because you believe that blue Cross and Blue Shield of Vermont has failed to provide services or discriminated on the basis of race, color, national origin, age, disability, gender identity or sex, contact:
Civil Rights Coordinator
Blue Cross and Blue Shield of Vermont
PO Box 186
Montpelier, VT 05601
(802) 371 3394
TDD/TTY: (800) 535 2227
You can file a grievance by mail, or email at the contacts above. If you need assistance, our civil rights coordinator is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368 1019
(800) 537 7697 (TDD)