***To reduce the spread of COVID-19, we’ve temporarily closed our building, |
| Contact | Phone | Fax | |
|---|---|---|---|
| For general questions about benefits, care or coverage: Customer/Member Services | (800) 247-2583 | customerservice@bcbsvt.com | (866)764-9653 |
| For providers who are looking for support: Provider Services | (800) 924-3494 | providerrelations@bcbsvt.com | (802)371-3489 |
| Federal Employees | (800) 328-0365 | fepcustomerservice@bcbsvt.com | (802)225-7700 |
| To enroll in small group, individual, or Medicare coverage: Consumer and Business Support Services | (800) 255-4550 | consumersupport@bcbsvt.com | (802)371-3719 |
| For questions about billing and eligibility: Enrollment Services for small groups and individuals | (888)320-9798 | ASInbox@bcbsvt.com | N/A |
| For a copy of your benefit documents like a Certificate of Coverage | (800) 247-2583 | customerservice@bcbsvt.com | (866)764-9653 |
| Member Ombudsman | (800) 437-6298 | Login to the secure Member Resource Center and click on Message Center in the top right-hand corner | N/A |
| Fraud - Blue Cross and Blue Shield of Vermont | (833) 225 3810 | Fraud_issues@bcbsvt.com | N/A |
| Fraud - Federal Employee Program Members | (800) 337-8440 | Fraud_issues@bcbsvt.com | N/A |
| Integrated Health Services | (800) 922-8778 | customerservice@bcbsvt.com | (866)387-7914 |
***To reduce the spread of COVID-19, we’ve temporarily closed our building, |
Physical Locations
| Berlin Office (Headquarters) | |
|---|---|
| Address | 445 Industrial Lane |
| Phone Number | Main office/front desk: (802) 223-6131 |
| Business Hours | Monday - Friday 7a.m. - 6p.m. |
| Additional Information | Mailing Address: P.O. Box 186 |
Privacy Issues
To report a concern or if you think your protected health information has been compromised, please call our privacy line (802) 371-3394 or email privacyofficer@bcbsvt.com. Don't include any protected health information in your email.
Language and Translation Services
Image  | For free language-assistance services, call (800) 247-2583. Para servicios gratuitos de asistencia con el idioma, llame al (800) 247-2583. Por obtenir des services d'assistance linguistique gratuits, appelez le (800) 247-2583. |
- For telecommunication devices for the deaf (TDD) or telephone typewriter teletypewriter (TTY), call (800) 535-2227.
- Use our find a doctor tool to find doctors that meet your language needs.
- Watch translated informational videos on our YouTube channel.
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