Contact Information


***To reduce the spread of COVID-19, we’ve temporarily closed our building,
but we’re still here to help! Call us at (800) 247-2583.***


ContactPhoneEmailFax
For general questions about benefits, care or coverage:
Customer/Member Services
(800) 247-2583customerservice@bcbsvt.com(866)764-9653
For providers who are looking for support:
Provider Services
(800) 924-3494providerrelations@bcbsvt.com(802)371-3489
Federal Employees(800) 328-0365fepcustomerservice@bcbsvt.com(802)225-7700
To enroll in small group, individual, or Medicare coverage:
Consumer and Business Support Services
(800) 255-4550consumersupport@bcbsvt.com(802)371-3719
For questions about billing and eligibility:
Enrollment Services for small groups and individuals
(888)320-9798ASInbox@bcbsvt.comN/A
For a copy of your benefit documents like a Certificate of Coverage(800) 247-2583customerservice@bcbsvt.com(866)764-9653
Member Ombudsman(800) 437-6298Login to the secure Member Resource Center and click on Message Center in the top right-hand cornerN/A
Fraud   
FEP Members(800) 337-8440Fraud_issues@bcbsvt.comN/A
All other Members(800) 922-8778N/A
Integrated Health Services(800) 922-8778customerservice@bcbsvt.com(866)387-7914

***To reduce the spread of COVID-19, we’ve temporarily closed our building,
but we’re still here to help! Call us at (800) 247-2583.***


Physical Locations

 Berlin Office (Headquarters)
Address

445 Industrial Lane
Berlin, VT

Driving Directions

Phone NumberMain office/front desk:
(802) 223-6131
Business HoursMonday - Friday
7a.m. - 6p.m.
Additional Information

Mailing Address:

P.O. Box 186
Montpelier, VT 05601-0186 

Privacy Issues

To report a concern or if you think your protected health information has been compromised, please call our privacy line (802) 371-3394 or email privacyofficer@bcbsvt.com. Don't include any protected health information in your email.


Language and Translation Services

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Language and Translation Services

For free language-assistance services, call (800) 247-2583.

Para servicios gratuitos de asistencia con el idioma, llame al (800) 247-2583.

Por obtenir des services d'assistance linguistique gratuits, appelez le (800) 247-2583.

 Learn more

 

  • For telecommunication devices for the deaf (TDD) or telephone typewriter teletypewriter (TTY), call (800) 535-2227.
     
  • Use our find a doctor tool to find doctors that meet your language needs.
     
  • Watch translated informational videos on our YouTube channel.
     

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