BCBSVT Temporary/Emergency Payment Policies

Temporary/Emergency Payment Policy: Telephone-Only Services

March 17, 2020 | Updated: April 6, 2020

This new policy is being implemented in the setting of active coronavirus infection with the health service area and in an effort to improve social distancing.

Click here to review the full policy. This policy is also posted to the Provider Resource Center under the BCBSVT Policies, Payment Policies link.


Temporary/Emergency Policy: Telephone Triage

March 20, 2020 | Updated: March 31, 2020

This new temporary/emergency policy has been updated retroactive to March 13, 2020.

This policy recognizes the influx of calls providers are fielding and allows patient to connect with their providers without going into the providers office. These brief check in service are for patient with an established relationship with a provider and where communication is not related to a medical visit within a previous 7 days and does not lead to a medical visit within the next 24 hours.

Bill with HCPCPS code G2010 or G2012 and Place of Service 02.

Click here to review the full policy. The policy is also posted to the Provider Resource Center under the BCBSVT Policies, Payment Policies link.