2020 Annual Report

2020 Annual Report

Board chair and CEO letter

We believe that addressing the root causes of health disparities and inequities are critical to building a healthier population and community.
Read More
Don George, President and CEO / Charlie Smith, Board Chair

Keeping Vermonters Safe and Connected through COVID-19

Over the past year, we have learned from and faced the unknown of a global pandemic.

Collectively, this was no small feat. Individually, it was a year of many challenges, both personal and professional. As an organization, we learned the power of adaptability in the face of unprecedented change.

Read More

Customer Service with Heart

Frustrated and in pain, Joyce a Blue Cross and Blue Shield of Vermont member, found the help she needed at the Berlin call center.
Read More
Joyce, a Blue Cross and Blue Shield of Vermont member
Play Audio Story
Audio file

A Data-Driven Approach to Health

A holistic understanding of employee health helps The Vermont Country Store build a culture of wellness.
Read More
Photo courtesy of Vermont Country Store
Play Audio Story
Audio file

Simplifying Health Care for Retired Vermonters

Beyond benefits, Vermont Blue Advantage offers Joanne Reynolds a plan she can trust.
Read More
Joanne a former Blue Cross employee and new member of Vermont Blue Advantage
Play Audio Story
Audio file

Collaborating on Good Health

Twincraft’s new health center offers a model for employer-supported wellness.
Read More
Michele Asch, vice president of leadership and organizational development at Twincraft
Play Audio Story
Audio file

Annual Financials

An overview of the 2020 financials
Annual Financials Graph Read More