Privacy Policy

Legal and Privacy Practices

Blue Cross and Blue Shield of Vermont and The Vermont Health Plan are required to notify you of certain legal rights and policy limitations that may apply to your coverage with us. This document contains the following important notices and information:

• a notice of your rights under the Newborns’ and Mothers’ Health Protection Act, which requires that we provide certain minimum benefits related to hospital stays for childbirth;
• a notice of your rights under the Women’s Health and Cancer Rights Act of 1998, which requires that we provide certain minimum benefits for reconstructive surgery related to mastectomy;
• a notice of preexisting condition exclusions, which explains what a preexisting condition is and how your benefits may be limited if they relate to a preexisting condition;
• a notice of special enrollment rights for group health plan members, which describes the circumstances under which you may be allowed to enroll in your employer’s group health plan or add dependants to your group health plan policy outside of the normal, open-enrollment period; and
• our Notices of Privacy Practices, including a summary of those notices, which describe the various ways that we may use and disclose your confidential information in the course of providing you with health benefits.

Please take the time to read this document carefully and contact our Customer Service Department if you have any questions. The toll-free number is printed on the back of your membership card.

Financial Information Privacy Notice

Privacy of financial information is of concern to all of us   In response to these concerns, the federal government has required states to adopt laws mandating that insurance companies explain their privacy practices. This document sets out our privacy practices for personal financial information.

Web Site Privacy Policy, Terms of Use, & Legal Notice

Blue Cross and Blue Shield of Vermont and The Vermont Health Plan maintain high standards for the protection of your privacy when you visit our website. This document outlines how information you provide on this site is handled.

Your Privacy When Contacting Customer Service

Customer Service strives to assist all callers upon their first contact with us; however, there are certain instances when we may need authorization to speak to someone regarding another person's Protected Health Information (PHI). Federal regulations restrict who can receive PHI about our members in order to protect their privacy.