We're in your community—Your friends, your neighbors.
Mission Statement
Blue Cross and Blue Shield of Vermont offers our customers high quality, financially sound health benefit products, supporting Vermont's unique, community-based health care system.
Climate & Culture Principles
- We put the customer first, leading to a strong organizational orientation toward satisfying the needs of current and potential customers.
- We contribute to a work environment that fosters empowerment to enable employees to think, behave, take action and control their work and decision making in autonomous ways.
- We constantly enable a perpetual cycle of change and adaptability; leading to innovation and change as market, customer and stakeholder needs change.
- We operate within a leadership framework that encompasses mechanisms to stimulate measured progress.
- We are committed to a management process of continuous improvement, whereby customer value processes are constantly evaluated and improved in light of their efficiency, effectiveness and flexibility.
Our Vision
A transformed health care system in which every Vermonter has health care coverage, and receives timely, effective, affordable care.
Our Core Values
- Customer-driven excellence
- Focus on the future
- Valuing each other and our partners
- Integrity, public responsibility and citizenship