About Us
We're in your community—Your friends, your neighbors.
Mission Statement
We are committed to the health of Vermonters, outstanding member experiences and responsible cost management for all of the people whose lives we touch.
Climate & Culture Principles
- We put the customer first, leading to a strong organizational orientation toward satisfying the needs of current and potential customers.
- We contribute to a work environment that fosters empowerment to enable employees to think, behave, take action and control their work and decision making in autonomous ways.
- We constantly enable a perpetual cycle of change and adaptability; leading to innovation and change as market, customer and stakeholder needs change.
- We operate within a leadership framework that encompasses mechanisms to stimulate measured progress.
- We are committed to a management process of continuous improvement, whereby customer value processes are constantly evaluated and improved in light of their efficiency, effectiveness and flexibility.
Our Vision
A transformed health care system in which every Vermonter has health care coverage, and receives timely, effective, affordable care.
Our Core Values
- Customer-driven excellence
- Focus on the future
- Valuing each other and our partners
- Integrity, public responsibility and citizenship
- Always put member experience first
