Blue Cross Blue Shield Vermont

Our customer service hours have expanded!

Call us now from 7 a.m. until 6 p.m., Monday through Friday.

Member Services

1-800-247-2583 (non Catamount Bluesm members)

1-888-445-5805 (Catamount Bluesm)

1-800-535-2227 (TTY),

by e-mail* at CustomerService@bcbsvt.com
(learn about our new secure e-mail system through Zixcorp) or,

by writing to us at:
P.O. Box 186, Montpelier, VT 05601-0186

You can also walk in to our office at
445 Industrial Lane, Berlin, VT

*Please be advised that this e-mail is not secure.
You should not include any confidential health information in this e-mail.

Your Privacy When Contacting Customer Service
Customer Service strives to assist all callers upon their first contact with us; however, there are certain instances when we may need authorization to speak to someone regarding another person's Protected Health Information (PHI). Federal regulations restrict who can receive PHI about our members in order to protect their privacy.
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Blue Cross Blue Shield Vermont