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Group Membership
Important Reminder
Changes for Anniversary and Open Enrollment for Large Groups
- You may submit membership changes twice a year, during your anniversary or during open enrollment if applicable.
- If your anniversary is January and we receive your paperwork in December, the change will be effective January 1st. If we receive the paperwork in the month of January the effective date will be February 1st.
- It is suggested you submit all paperwork the month prior to the requested effective date.
Contact Information for Employer Groups
Listed below are the telephone numbers to obtain information on member eligibility. Directing your call to the appropriate department will allow us to assist you more efficiently.
For calls relating to . . .
- payment inquiries
- billing inquiries
- enrollment forms
- member eligibility
. . . please contact Account Services:
Phone: 1-888-320-9798
E-mail: ASInbox@bcbsvt.com
Fax: 1-802-371-3329
For calls relating to . . .
- benefit information
- claim forms
. . . please contact Customer Service:
Phone: 1-800-247-2583
E-mail: CustomerService@bcbsvt.com
Fax: 1-802-371-3658
For calls relating to . . .
- new enrollee packets
- group renewal
- reinstate/cancel requests
- group demographic changes
- contact changes
- employee presentations
- site visits
- ancillary products
. . . please contact Sales & Service:
Phone: 1-800-255-4550
E-mail: CustomerService@bcbsvt.com
Fax: 1-802-371-3719
For calls relating to . . .
- BCBSVT website connectivity
- user names
- password issues
. . . please contact Technical Support:
Phone: 1-800-334-3441
E-mail: HelpDesk@bcbsvt.com
Fax: 1-802-371-3659
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