 |
|
|
Blue Cross and Blue Shield of Vermont offers our customers high quality, financially sound health benefit products, supporting Vermont's unique, community-based health care system. - Blue Cross and Blue Shield of Vermont Mission Statement
| Statement of Principles
We Will:
| | | | | | • | Treat our customers like friends we want to keep
| | • | Treat our employees as we want to be treated
| | • | Seek continuous quality improvement in all business processes
| | • | Enhance Vermont's health care system
| | • | Help providers succeed in offering our customers the best care in the most appropriate setting
| | • | Assure positive financial soundness for each of our endeavors
|
| | | | | | | | | Business Principles
| | | | | | • | We have a commitment to our customers; our subscribers who hold our policies and the employers who purchase our products and services.
| | • | We will treat our customers like friends we want to keep. In order to meet and exceed customer expectations, our services and benefits must be excellent and easy to use. We must constantly seek to help customers get the best care in the most appropriate setting and to give them information they can use to make good health care decisions. We must listen to our customers and respect the unique strength of our local communities in which they live.
| | • | We have a commitment to our providers. We believe in sustaining a quality health care network for our customers and ensuring that our network attracts and sustains qualified providers.
| | • | We will help providers succeed in offering our customers the best care in the most appropriate setting. We believe that providing information about performance and best practices will help all providers succeed in meeting the expectations of our customers and improving their health.
|
| | | | | | | | • | We must continuously strive to work in partnership with practitioners and providers to manage care better so that high-quality care can be delivered in a cost-effective manner.
| | • | We have a commitment to our employees. We will treat our employees as we want to be treated. We will respect them, listen to them, include them and let their voices be part of the solution.
| | • | We will seek constant improvement by recognizing, embracing and encouraging change that benefits our customers. We will develop problem solving skills, and clearly defined goals. We will learn from our mistakes as well as celebrate our successes.
| | • | We have a commitment to the communities of Vermont. We will enhance Vermont's health care system.
|
| | | | | | | | | | | | | | • | We must be a good citizen and support good work, policy and financing that affects the health status and access of all Vermonters.
| | • | We must participate in the development and promotion of public health goals and in efforts that foster appropriate research and education that successfully prevents illness and keeps people healthy. We must also support development of public policy that promotes fair treatment of Vermonters.
| | • | We must engage the consumer, provider and public policy community in a dialog about the choices inherent in issues of health care access, quality and the costs of new technologies, benefits and therapies.
| | • | We will ensure that our partners and vendors support our corporate principles and share our commitment to our customers, providers, employees, and communities.
| | • | We will preserve the financial integrity and stability of our company so that we can serve our customers when they need us most. Blue Cross and Blue Shield of Vermont is an independent, Vermont-based not-for-profit organization committed to protecting the interests of our customers. In order to serve our customers, we will assure positive financial soundness for each of our endeavors and we must strive to maintain high-value services. Only with a strong financial foundation can we make good on our commitments to our customers, providers, employees and communities.
|
How Your Premium Dollars Are Spent
As a non-profit company, Blue Cross and Blue Shield of Vermont has no shareholders. As a result, every dollar we collect is used to pay for the medical services our members receive, process their claims, and maintain a reserve fund to protect them in the event of unexpectedly high levels of medical expenses.
At Blue Cross Blue Shield of Vermont, an average of 90 cents from each premium dollar is paid directly to doctors and hospitals in exchange for the care they provide to our members. Nine percent of each dollar is spent on administrative costs, covering everything from employee salaries to computer systems and building maintenance. The remaining one percent is deposited into our reserves, a proverbial "rainy day fund" that health insurers are required to maintain in order to assure that there is sufficient money to pay claims even if medical utilization exceeds expectations due to things like disasters or epidemics.
Board of Directors | | | Guy Boyer, Chair
Manchester
President
Factory Point Bank | Mary G. Powell
Colchester
Senior VP and COO
Green Mountain Power Corp. | Charlie Kireker
Middlebury
Fresh Tracks Capital | John Ewing, Vice Chair
Burlington
Non-profit Consultant | Carol Vassar, M.D.
Montpelier
Internist
| William R. MIlnes, Jr.
Montpelier
President & CEO
Blue Cross and Blue Shield of Vermont | Deborah Granquist
Weston
Principal
Granquist Associates | Billi Gosh
Brookfield
Development Consultant | Karen Nystrom-Meyer
Burlington
Vice President
University of Vermont | Frank Duzy
Southport, CT
Retired
BCBS Connecticut | Ronald Graves
Rutland
Retired Treasurer
City of Rutland | Donald Webster
Brattleboro
Retired, State Goverment,
Education and Business Management
| John Collins, Designated Attendee
Lebanon, NH
Chief Executive Officer
Dartmouth Hitchcock Clinic | Thomas Huebner
Rutland
Chief Executive Officer
Rutland Regional Medical Center | Peter Crosby
St. Johnsbury
President and CEO
Passumpsic Savings Bank
|
|
|
|
|
