Your monthly bill consists of :
List of covered employees
Membership types (1=single, 2 or 3=two-person, 4= family)
Prior month summary of adjustments
Summary sheet (stub) returned with payments
Look it over, and ask the following:
Are all covered employees listed?
Are all membership types correct?
Have previous payments been recorded correctly?
Payments applied incorrectly, or employee listing incorrect?
Call Account Services 1-888-320-9798
Requested changes didn't appear on invoice?
Check invoice date. Your invoice may have been issued prior to the receipt of your request for change.
If requested change was made at least a week prior to billing date, and change did not appear, call account services at 1-888-320-9798.
In any event, please pay as billed and wait for membership changes to appear on your next invoice.
Enclose remittance slip with payment.
Write group/customer number on check.
Paying multiple invoices with one check, enclose all remittance slips and indicate how payments should be applied.
View a sample invoice Remember: It's your responsibility to reconcile your bill to your employee records!