What to look for

Your monthly bill consists of :

• List of covered employees

• Amount due

• Membership types (1=single, 2 or 3=two-person, 4= family)

• Prior month summary of adjustments

• Summary sheet (stub) returned with payments 

What to do with your bill

Look it over, and ask the following:

• Are all covered employees listed?

• Are all membership types correct?

• Have previous payments been recorded correctly?

Questions?

Payments applied incorrectly, or employee listing incorrect?

• Call Account Services 1-888-320-9798

Requested changes didn't appear on invoice?

• Check invoice date. Your invoice may have been issued prior to the receipt of your request for change.

• If requested change was made at least a week prior to billing date, and change did not appear, call account services at 1-888-320-9798. 

• In any event, please pay as billed and wait for membership changes to appear on your next invoice.  

Paying your bill

• Enclose remittance slip with payment.

• Write group/customer number on check.

• Paying multiple invoices with one check, enclose all remittance slips and indicate how payments should be applied.