Vermont Collaborative Care Intake Coordinator
The VCC Intake Coordinator’s primary responsibility is to facilitate and coordinate phone, fax, or electronic preadmission/admission reviews, prior approvals and referral requests through the medical and/or MHSA review cycle in compliance with regulatory and accreditation requirements. This includes verifying member eligibility, gathering clinical, demographic and member identification data, generating and performing quality assurance of correspondence, entering authorizations to ensure appropriate claims processing, and maintaining electronic medical records. The Intake Coordinator may determine the medical appropriateness of certain requested services by applying medical and/or MHSA policy criteria and algorithms, forwarding more complex cases or cases requiring a medical necessity determination, to clinical reviewers.
The (VCC) Intake Coordinator is also responsible for answering department phone calls and evaluating issues and questions from internal and external customers. The Intake Coordinator provides exceptional customer service when interacting with all internal and external customers and is a resource to other business units for in-depth inquires and escalated issues while always maintaining the highest level of confidentiality.
Interested? Or know someone who might be?
Please contact Peter Albert for more details, (802) 258 -6111 or visit the Brattleboro Retreat website at http://www.brattlebororetreat.org/careers/current-openings.